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“Every challenge is easier when the team faces it together"

Neena Kapoor

Program Manager
“Success feels better when the whole team grows with it”

Building teams that grow together

What’s that one achievement at iNube that younger Neena could be proud of, professionally?

Building High Performance Teams. 

Hired resources from various domains and trained them in highly complex subject like insurance. Mentored the resources, thus fostering a collaborative culture. This enhanced morale of resources to take up any responsibility and be back up for each other. This increased efficiency and productivity of resources and reduced risks on projects. 

Values that don’t bend under pressure

What’s one leadership rule you never bend, even under pressure?

Never compromised on values for short -term gains. 

Always tried that pressure does not percolate down to team, as it is the team that delivers, and they should be provided with a hygienic environment to perform high. If team wins, I win. Always distributed the appreciations and accolades among team members.

Calm decisions in critical moments

How do you stay decisive when everyone is looking to you for answers?

This has come with experience, though every situation still teaches something new. I pause, take a deep breath, and focus on solving the problem rather than amplifying it. 

I involve the team in quick discussions to gather ideas, while suggesting immediate workarounds to stakeholders so business continuity is maintained while we work toward a permanent fix. 

Lifting others as you Rise

What advice would you give young women stepping into leadership roles in insurance tech?

Believe in yourself, acknowledge your expertise, lead with empathy, articulate your vision to stakeholders, and maintain emotional balance. 

Send the ladder back down when you have reached the top. Pass on opportunities to your team.

Leadership but make it sound like your favourite song

If your leadership style had a soundtrack, what song would play at iNube?

Kandhon se kandhe milte hain from Lakshya. 

The song reflects the spirit of moving forward together. For me, leadership is about standing shoulder to shoulder with the team, supporting each other, and facing every challenge as one unit. When everyone moves with the same purpose, even the toughest goals begin to feel achievable. 

Finding energy in the unexpected

What’s the most “iNube-ish” part of your workday?

Handling surprises. 

Every day brings something new, an unexpected challenge, a sudden requirement, or a problem that needs quick thinking. Over time, I’ve learned to see these moments not as disruptions but as opportunities to solve, adapt, and learn. At iNube, that unpredictability keeps the work dynamic and pushes us to stay sharp and collaborative.

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