The crop insurance landscape in India has seen an exponential rise with the Government taking notice of the need for crop insurance growth. Amidst this growth, the insurers are widely facing challenges that are not only concerning but also causing hindrance to the crop insurance penetration in India. To aid the insurers, an effective crop insurance management system is the need of the hour. 

This case study will be reflecting upon the technological implementation that one of our clients adapted that helped them to streamline crop insurance management. They not only unlocked scalability in crop insurance management but also gained efficiency in their operation. 

Client Profile at A Glance 

Our client is one of the leading and the trusted private general insurers in India. They are dedicated to providing simple as well as innovative general insurance solutions for catering to the customer’s needs and also building a sustainable future for their business.  

Key Obstacles our Client Faced 

Crop insurance data management is important for timely policy issuance and claim management. Reeling under the challenge of having to process large numbers of policies, our client faced trouble in claims management and policy issuance that posed a threat to their operational infrastructure. 

Here are the challenges that our client faced in a nutshell: 

Difficulty in Bulk Farmer Data Upload 

The client faced difficulty in uploading huge loads of farmer insurance data in the NCIP portal-which is a government owned web-based portal 

Grouping Data 

Since the client lacked a crop insurance system, they had no proper infrastructure to group the data collected from the farmers. Additionally, providing a reconciliation report by comparing portal data and premium rate master. 

Creating Multiple Group Certificates 

The existing system did not enable the client to create multiple group certificates or declarations quicker from the huge load of data uploaded. This caused difficulty in premium tagging. 

Technological Partnerships Adapted 

iNube’s end-to-end crop management system played an important role in helping the client to streamline their operations and digitize crop insurance management. The client was not only able to get past their challenges but also unlocked scalability in their operation.  

Here are the technological implementations that our client carried out: 

End-to-End Crop Insurance Management System 

The client adapted an end-to-end crop insurance management system that helped them to streamline and digitize crop insurance data 

Robust User Management 

The client was offered a robust user management module enabling them to cater to the different stakeholders and assigning role and privileges to them 

Inward Management 

The client was able to streamline their internal operational infrastructure. The module enabled workflows in their operations with the choice to approve or reject. Also, enabled upload of policy data on the NCIP portal. 

Auto Declaration Module 

The auto declaration module enabled the client to manage data at the Declaration level as well as individual farmer level. The module conducted various levels of quality check, generating auto declaration numbers. Additionally, auto calculates the sum insured along with premium calculations. 

Master Data Management 

The module enabled the client to upload and view farmer data on the NCIP portal, enabling unified data management 

Crop Cutting Experiment 

The module enabled the client to insure the farmers for crop cutting experiment for a specific cultivation cycle in a region. 

Communication Management 

The module enabled the client to streamline communication with the different stakeholders involved across the crop insurance ecosystem- farmers, banks and Government 

Reports and Dashboards 

This technological implementation generated reports for policy issuance and claims management. This enhanced the client’s visibility in the entire policy administration and claims management processes. 

Claims Management 

The module enabled the client to effortlessly handling and processing huge volumes of claims.  

Unfolding Productivity and Efficiency- Customer Benefits 

Unified Data Management 

• Unified crop insurance data from various fragmented databases  

• Enhanced visibility of data from multiple farmers, cost of product, seasonal data etc. 

Seamless Data View and Upload 

•  Seamlessly enabled view and upload data on the NCIP portal 

Enhanced Handling of Policies 

• Enhanced handling of large volumes of policies  

• Eliminated manual intervention 

Numbers that Speak Volume

196K+ policies issued 

$6M+ quotes generated 

7K+ polices handled per month 

Claims Processing TAT reduced to 2 days