Vehicle pre-inspection is an important stage in the policy issuance process. Policy issuance and post-damage investigations are extremely crucial to determine the coverage of a policy and future claims settlement, respectively. While manual inspections can be quite tedious, insurance technology is solving the complexity of traveling miles to conduct inspections. In the times when insurers are widely adapting to the technological solutions for conducting thorough vehicle inspections, enhancing these processes will enable them to achieve a competitive advantage in the market. 

This case study will give a vivid account of the enhancement that one of our clients made in their vehicle inspection operations. The technological solutions that the client adopted enabled them to increase their operational efficiency and conduct accurate vehicle inspections. 

Client Profile at A Glimpse 

Our client is one of India’s trusted general insurers who are committed to providing the best policy products across LOBs. They aim to make sure that policy issuance and claims settlement are made hassle-free for all. With this vision, they strive to bring seamlessness in policy purchase, policy renewal, and claims settlement. 

Hurdles Faced by the Client 

Insurers are widely adapting to insurance technological solutions for bringing seamlessness to the tedious manual vehicle inspections. Many of the insurance technological solutions come with advanced features that enable them to detect pre-existing vehicle damage. Vehicle inspections widely require scrutinized analysis, which can lead to accurate policy issuance. Our client faced a serious challenge of manual vehicle inspections, which lacked a scrutinized approach in detecting vehicle damage. 

Here are the challenges that our client faced in a nutshell: 

Manual Vehicle inspections 

The client faced the issue of manually inspecting vehicles, which was time-consuming and tedious. This hampered their operational bandwidth 

Lack of Accuracy 

Manual vehicle inspections lacked accurate analysis of the pre-existing damages. The client lacked an advanced system to detect damages in real-time 

Difficulty in Document Organization 

The client was unable to document the vehicle damage accurately as they operated on paper and pen. Resulting in a lack of organized damage documentation. 

Absence of Case Creation 

The client was unable to organize documents under a specific case. This led them to have a fragmented inspection history.  

Lack of Real-Time Data 

The client lacked a system to offer them real-time vehicle inspection data for accurate detection of pre-existing damages 

Technological Solutions Adapted 

iNube’s Live video streaming solution played a pivotal role in helping the client to go beyond the challenges and achieve scalable business benefits. The client was offered an advanced live video streaming solution that enabled them to accurately detect pre-existing vehicle damages. This brought an enhanced approach in the client’s operations. 

Here are the technological implementations that our client conducted in a nutshell: 

Live Video Streaming Solution 

The live video streaming solution enabled the client to get real-time pre-existing damage data from the insured’s end through a video call. This solution also enabled them to conduct vehicle inspections from anywhere without having to travel for miles. 

User Management 

With this module, the client was able to easily manage the access of different business partners with one platform 

Case Creation and Assignment 

With the case creation app, the client was able to get claims documents from both the customer’s end and the workshop/garage. The case creation app enabled live video streaming feature which allowed the client to get real-time visibility into vehicle damage and take the claim forward as a case with an assigned case number. Additionally, cases were automatically assigned to the vehicle inspection team for seamless operations 

Data Collection 

The client was offered a mobile application that enabled the feature to upload images. Also, the client was able to offer PWA platform which would enable seamless customer image uploads and surveys. The platform also provides for reviewing survey details and makes for ease of accessibility in reviewing those details as well. 

Unlocking the Customer Benefits 

Enhanced Productivity 

• Drove productivity in vehicle inspections 

• Enabled enhanced visibility into vehicle inspection from anywhere 

Data-Driven Decision Making 

• Made better decisions supported by accurate data  

• Expedited policy issuance 

Increased Policy Issuance TAT 

•  Achieved efficiency and steadfastness in policy issuance TAT  

Organized Data Management 

• Digitized the vehicle inspection surveys, and customer surveys  

• Enabled an organized data collection  

Key Wins 

70k+ claims processed 

7.5k+ users created 

1k+ claims processed per month and counting 

The implementation of iNube’s Live video streaming solution enabled the client to have better visibility into vehicle inspections and also expedited policy issuance TAT. The client enhanced data management with the different data collection modules that were offered. They were also able to conduct organized vehicle inspections with accurate data management. The impact that the new technological solution had on the client’s operation was reflected in the key wins that they experienced.